Site: FMCOH Wiregrass Ranch Hospital

Location: Wesley Chapel, Florida
Position: Manager, Patient Access

Department: Patient Access - ER & Outpatient Registration
Shift: 3:00pm-11:30pm

Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.

Designed for Excellence:

• Opening with 102 beds, expandable to 300 beds at full build-out
• 9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
• Comprehensive services in cardiology, neurology, oncology, surgery, and more

From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.

Job Summary

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Essential Functions

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.

Education/Training
Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience
Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.