Site: FMCOH Wiregrass Ranch Hospital

Location: Wesley Chapel, Florida
Position: Patient Charge Specialist

Department: Surgery

Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care.

Designed for Excellence:

• Opening with 102 beds, expandable to 300 beds at full build-out
• 9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities
• Comprehensive services in cardiology, neurology, oncology, surgery, and more

From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion.

Job Summary

Provides system support for collecting and summarizing data by performing daily data input on computers.

Essential Functions

• Maintains current knowledge of Medical Terminology, the computer software systems used at Orlando Health and other Patient Charge Processes.
• Will be cross-trained to perform the duties of data entry and charge management.
• Serves as a resource to other staff members to provide guidance and direction for data entry and patient charging.
• Ensures prompt and accurate execution of duties and distribution of reports.
• Verifies all output is complete and ensures daily charge reconciliation.
• Assists support staff, coding, patient financial services, and clinical team in appropriate documentation methodology to support charging and determine medical necessity.
• Assists to resolve non-compliant operational or billing issues.
• Interacts with manager and staff in the timely solution and verification of procedure and patient charge information.
• Performs routine Orlando Health Account Management training. Accurately and efficiently accesses hospital billing and
  information systems to secure and assemble all necessary physician records in order to accurately bill professional physician and/or physician extender services.
• Verifies billable physician services by reviewing physician documentation.
• Assembles and inputs coding results into the current Practice Management billing system in order to expedite proper billing.
• Batches and balances daily charges checking provider, place of service, date of service, referring physician, diagnoses and
  procedures.
• Demonstrates self-motivation and self-direction.
• Maintains all daily work processes and status reports.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains established work production standards.
• Works as a team member in facilitating efficient and effective problem solving to meet goals.
• Establishes and maintains an environment of positive motivation through individual and group interaction.
• Assumes the responsibility for professional growth and development.
• Maintains open communication with departments and processes.

Education/Training
High school diploma or equivalent. Successful completion of charge entry course in Orlando Health’s Account Management System within thirty (30) days in position. Medical Terminology as demonstrated by completion of Orlando Health medical terminology course or through formal clinical training program within 6 months in position.

Experience
Two (2) years’ experience in a hospital, health care or physician office setting. Proficient in applicable clinical division software (i.e.: Affinity GE) and applicable office software (i.e.: Microsoft Word, Excel).