Position Summary:

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third-party reimbursement requirements and regulations, maintaining customer support and supplies.
• Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer requests/issues.
• Ensures follow up on patient care issues. Communicate with immediate supervisors about any patient care issues.
• Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling.
• Always maintains positive customer service relationships and proactively responds to customer service issues.
• Trains staff as required.
• Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
• Ability to work flexible hours to meet the needs of the department.
• Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
• Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
• Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory.
• Orders and stocks necessary supplies.
• Processes pathology specimens as appropriate.
• Schedules for courier pickups as needed.
• Communicates issues and department status to immediate supervisor.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Responsible for maintaining an active role in the laboratory Quality Improvement Program.
• Maximize productivity, customer satisfaction and profitability.
• Documents specimen quality issues.
• Follows the established policies.
• Adheres to infection control and safety practices and keeps a clean and organized work area.
• Maintains confidentiality of patient records, hospital and departmental matters always.
• Performs filing of reports and requisitions.
• May perform phlebotomy as necessary (must have approved competency on file)
• May perform IV start as necessary (must have approved training and competencies on file)
• Assists with distribution report.

Education/Training

• High School Graduate of equivalent required.

Licensure/Certification

• Phlebotomist Certification

Experience

• Three (3) years laboratory, patient care experience, or patient business experience.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.