The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders, and data for all our customers and maintains customer service in radiology waiting areas.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Utilizes all Corporate Radiology computer systems effectively and accurately.
• Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time.
• Imports and exports images as needed according to OH guidelines.
• Opens, reads, and burn images to a CD for patient or physician release.
• Performs data integrity and validation of transferred/copied images to ensure no data loss has occurred. • Learns and maintains proficiency in all existing and new image and data retrieval and distribution media such as HIS, PACS, CR and Image Workstations.
• Maintain thorough knowledge of policies, system problem resolution techniques, and system downtime processes.
• Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers.
• Communicates effectively, openly, and encourages conflict resolution within the team.
• Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction.
• Understands HIPAA regulations and apply these concepts as they relate to the exchange of confidential information.
• Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness.
• May be required to participate in training sessions and/or workshops related to technology changes and/or new innovations. May be responsible for training others on these advancements.
• Adheres to Orlando Health’s mission statement and strategic imperatives.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements.

Other Related Functions

• Recognizes basic anatomy/pathology, medical terminology, and ICD & DX codes.
• Attends departmental meetings and in-services and participates in process improvement initiatives.
• Participate in educational programs required to enhance skills.
• Performs assigned and additional duties as necessary in a confidential, accurate, and timely manner to ensure customer satisfaction.
• Maintains the overall organization and cleanliness of work areas, thus promoting a positive customer environment.
• Provides input to the team and participates constructively in team decisions.
• Maintains equipment and supply inventory.

Education/Training

• High School Graduate of equivalent required.

Licensure/Certification

• None

Experience

• Two (2) years of clerical or customer service experience.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.