This position is expected to function independently or with minimal supervision in all laboratory areas and duties including but not limited to, performing phlebotomy, specimen processing, and clerical duties, all of which are to be performed in a timely and efficient manner. Display competence in performing all the job expectations described with in this job description.

Location: Land O Lakes, FL

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

               Front Office Functions

• Performs Start duties prior to opening Lab
• Adds tests for add-ons and handles recollects or Properly charges STATs to HMO’s
• Copies of insurance cards
• Uses proper stamps on orders such as FROZEN, LabCorp, Quest
• Prints daily logs
• Petty Cash
• Faxes reports from previous day
• Handling of drug screens collections
• Quotes lab prices
• Making deposits
• Print labels for requisitions and specimens
• Properly obtains ABN forms for Medicare patients
• Obtains orders from Intergy or patients
• Obtains and uses valid diagnosis codes
• Properly identification of patients
• Collects any monies from patients and issue receipts
• Challenges ambiguous orders and handles according to protocol, and taking takes verbal orders
• Verify patient insurance information
• Provide services for patients and doctors’ offices such as lab results
• Directs incoming faxes to correct personnel
• Answers phone and assists callers, properly transfers calls
• Properly calls or faxes any panic or stat results to appropriate provider per written protocol
• Quantity/Timeliness of work that produces optimal productivity
• Performing tasks with minimal errors.
• Understands and has to know how to perform assigned tasks.
• Ability to master and understand new work routines in this area.
• Degree and willingness to put forth in performing these tasks.

Phlebotomy

• Verify orders and requisitions match, checking all test
• Ensures ABN is properly filled out and signed
• Labels specimens properly
• Supplies proper information on requisitions pertaining to drawing such as Date, time, initials, number and type of tubes drawn
• Able to draw 6 patients an hour (35 to 40 patients per day)
• Rarely needs a butterfly to draw patients. (Ask assistance before using a butterfly)
• Keeps requisitions filed in folder and assists with preparing the folders for scanning
• Provides phlebotomy services to doctor’s offices when needed such as Special Procedures and Family Practice

Back Office

• Prepares reports for distribution
• Loads any specimens passed through
• Supplies missing billing information such diagnosis to remote labs
• Works internal billing charges, no more than 3 days behind
• Keeps daily requisitions filed correctly and neatly
• Works outstanding tests report for LabCorp and Quest
• Works error logs for LabCorp and Quest
• Retrieves results and transmit requisitions when needed
• Directs incoming mail to correct personnel
• Performs mail-outs daily, obtaining correct addresses for outside providers

Processing Specimens

• Properly spin down specimens when needed, checking for fibrinogen and clots
• Pour off any specimens needed for special transport tubes
• Prepare specimens for transportation with couriers
• Distributes and handles STATs according to protocol
• Performs “Clean-outs” in Flex-e Suite

Inventory

• Keeps accurate Inventory of supplies
• Distributes supplies to remote labs such as in-house tubes/patients with instructions
• Keeps supply area neat and clutter free
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Computer Utilization

• Knows how to look up results and print in Intergy, Flex-e Suite, LCM Knows how to print patient demographic sheets and insurance cards
• Can load insurances into Intergy and set proper coverage
• Create requisitions in Clinicians for LabCorp, Quest, LIS
• Can perform Result retrieval and transmissions
• Able to print billing reports or work lists for STAT, MAIL, and Fax logs
• Performs “Clean-outs” in Flex-e Suite
• Able to register a new patient in Intergy or make changes to existing information
• Properly loads drug studies

Other Related Functions

• Maintains an organized and clean work area
• Places phones on and off service at the appropriate times
• Participates in maintenance of office supplies
• Performs other incidental and related duties as required and assigned
• Travel to different FMC locations as needed
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Education/Training

• High School Graduate of equivalent required.

Licensure/Certification

• Phlebotomist Certification

Experience

• Minimum of 1 year phlebotomy experience
• Strong customer service orientation
• Excellent telephone etiquette
• Strong computer proficiency
• Strong team player
• Excellent Phlebotomy skills

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.